FAQs

1. What’s the difference between therapy and life coaching?

Therapy (Kaitlyn, LCSW)

  • Focuses on mental health, emotional processing, trauma, anxiety, depression, adjustment to disability, grief, and clinical diagnoses.

  • Follows professional ethics, state laws, and treatment guidelines.

  • Can only be provided to clients physically located in FLORIDA where Kaitlyn is licensed during the session.

Life Coaching (Justin)

  • Focuses on goal-setting, confidence, dating, motivation, independence, and career guidance.

  • Does not diagnose, treat, or manage mental health conditions.

  • Available to clients in any location since it is not a clinical service.

  • Not considered healthcare or a substitute for therapy.

2. Is Kaitlyn licensed to provide therapy outside of Florida?

At this time, Kaitlyn is licensed only in the state of Florida.
This means she can legally provide therapy only to clients who are physically located within Florida at the time of their session—even if they are Florida residents traveling or living elsewhere.

3. Can I work with Justin if I am not in Florida?

Yes. Coaching is available nationwide and internationally, because it is not regulated like clinical therapy.

Justin can work with you if you live in:

  • Any U.S. state

  • Any U.S. territory

  • Any country where English-language telecoaching is permitted

4. Does Justin provide mental health therapy?

No. Justin is not a licensed clinician.

Disclosure:

Justin is a life coach, not a therapist, psychologist, counselor, or medical provider. He does not diagnose or treat mental health conditions. Coaching is not mental health treatment and is not a substitute for therapy, counseling, psychiatry, medical care, or crisis services.

Justin can support you with:

  • Dating with a disability

  • Independence and confidence building

  • Career changes and work-life planning

  • Motivation and accountability

  • Day-to-day problem-solving

5. Can I work with both Kaitlyn and Justin?

Yes, as long as:

  • You understand that therapy and coaching are different services, and

  • You want support in both emotional processing (therapy) and practical goal-setting (coaching).

If you’re located in Florida, you can receive therapy with Kaitlyn and coaching with Justin.

If you live outside Florida, you can work with Justin only, unless you’re physically present in Florida during therapy sessions.

Therapy and coaching remain separate services with different legal and ethical standards. Clear boundaries are maintained between roles.

6. I’m disabled or recently injured. Which service should I choose?

Either can help—but in different ways.

Therapy helps with:

  • Emotional pain

  • Fear and uncertainty

  • Grief, loss, and identity shifts

  • Trauma from injury, medical care, or surgery

  • Anxiety about the future

Coaching helps with:

  • Real-world plans

  • Dating readiness

  • Building independence

  • Figuring out goals

  • Navigating disability in everyday life (confidence, accommodations, social interactions)

If you need both, we will guide you toward the right combination.

7. Are sessions online or in-person?

All sessions are 100% online through secure video platforms.

You can join from:

  • A phone

  • A laptop or tablet

  • Bed, couch, or anywhere comfortable

  • With cameras on or off depending on your access needs

8. What if I’m in crisis or feel unsafe?

Reclaim Therapy + Coaching is not equipped for crisis support.

If you’re in danger or having thoughts of self-harm, please contact:

  • 988 – Suicide & Crisis Lifeline

  • 911 (emergencies)

  • Your local emergency services

  • Or text HOME to 741741

For urgent needs between sessions, email or message response times may vary.

9. Do you accept insurance?

Therapy (Kaitlyn, LCSW)

Kaitlyn provides therapy services as an independent contractor through Grow Therapy, which is responsible for insurance credentialing, billing, and claims processing.

If you choose to use insurance, your therapy services will be scheduled and billed through Grow Therapy’s platform under their agreements with your insurance provider.

However, many clients choose private pay — and we often recommend it.

Why?

Using insurance requires a mental health diagnosis and places your care within the insurance system. Insurance companies may also influence how long or how often you can attend therapy.

Private pay allows for:

  • Greater privacy

  • No required diagnosis

  • Flexible session frequency

  • Treatment guided by your goals — not insurance policies

If you prefer using insurance, we’re happy to support that process through Grow.

If you want more autonomy and flexibility, private pay may be the better fit.

Life Coaching (Justin)

Coaching with Justin is private pay only and is not eligible for insurance reimbursement.

10. Do you work with teens or only adults?

We work with both teens and adults!

For clients under 18:

  • Parental or legal guardian consent is required for therapy services.

  • A parent or guardian may be involved in portions of treatment, depending on clinical appropriateness and legal requirements.

  • Confidentiality limits differ for minors and will be discussed during intake.

Coaching services for minors may require parental consent depending on age and jurisdiction.